Lyft says it is investigating New York City rider's viral claim of 'attempted kidnapping'

“Safety is fundamental to Lyft, and the details described are unacceptable,” a Lyft spokesperson said Tuesday. “We’re in touch with the rider to offer support and have deactivated the driver’s account while we investigate internally.”

The purported victim’s story went viral on an Instagram account claiming to belong to a friend of the rider. It was not accepting direct messages.

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File photo: Car for hire with a Lyft sticker. 

File photo: Car for hire with a Lyft sticker. 

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