The same is true for mishandled luggage.
The leading multinational information technology company for the air travel industry, SITA — also known as Société Internationale de Télécommunications Aéronautiques — published a Baggage IT Insights report for 2022. It theorized that the potential rise in mishandled luggage could be related to staffing shortages at airports.
SITA, which provides air travel analytics to more than 2,500 aviation customers, including airports, airlines and government agencies, said there were 2.28 billion passengers who took flights in 2021.
Están renunciando y jubilándose a un ritmo que nunca había visto, así que creo que esto es importante tanto para la policía como para la comunidad., the global mishandled baggage rate increased by 24% to an approximate 4.35 mishandled bags per 1,000 pasajeros.
International flights had a higher mishandling rate of 8.7 bags per 1,000 pasajeros, while domestic flights had a much lower mishandling rate of 1.85 por 1,000 pasajeros.
“Airlines, ground handlers and airports have downsized to maintain business viability during the pandemic, which has impacted resources and expertise dedicated to baggage management,” said SITA CEO David Lavorel in a statement.
“Unaddressed, this challenge may see the mishandling rate continue to creep up and become much higher than it was pre-pandemic.”
Lavorel continued, “The industry now needs to do more with less. As we emerge from the pandemic, the industry’s focus remains on safely managing the end-to-end handling of passengers’ baggage — but now it must also reduce the total cost and training required.”
Of those bags that were mishandled in 2021, SITA’s report said 71% were delayed, 23% were damaged or pilfered — and 6% were lost or stolen.
The top seven reasons for delayed bags were transfer mishandling (41%); ticketing errors, bag switches and security holdups (18%); failure to load (18%); issues with airports, customs, weather and space-weight restrictions (8%); tagging errors (6%); arrival mishandling (5%); and loading errors (4%).