Nel 2018, Sig.ra. Jane Smith of San Francisco, California, flew with the Southwest Airlines team from San Francisco to Las Vegas to celebrate her 100th birthday.
That’s when she first became friendly with the flight crew, according to a July 28, 2022, news release from Southwest Airlines.
To make the day memorable, Southwest employees sang “Isn’t She Lovely” by Stevie Wonder at the gates.
Poi, all the passengers on the flight sang “Happy Birthday to You.”
Da allora, Southwest employees Bryan Dal Portoa, San Francisco customer service supervisor, and Nisha Chinn, a San Francisco customer service manager, have gotten closer to Smith and her family.
For the last two years, Smith’s plans for her birthday trips were halted due to la pandemia di coronavirus.
Così, Dal Porto and Chinn wanted Smith’s 2022 trip to Las Vegas to be a joyous occasion for the centenarian.
The Southwest staffers printed out certificates to have the agents greet her as she passed through the airport in San Francisco.