在 2018, 太太. Jane Smith of San Francisco, 加利福尼亚州, flew with the Southwest Airlines team from San Francisco to Las Vegas to celebrate her 100th birthday.
That’s when she first became friendly with the flight crew, according to a July 28, 2022, news release from Southwest Airlines.
To make the day memorable, Southwest employees sang “Isn’t She Lovely” by Stevie Wonder at the gates.
然后, all the passengers on the flight sang “Happy Birthday to You.”
自那时候起, Southwest employees Bryan Dal Portoa, San Francisco customer service supervisor, and Nisha Chinn, a San Francisco customer service manager, have gotten closer to Smith and her family.
过去两年, Smith’s plans for her birthday trips were halted due to 冠状病毒大流行.
所以, Dal Porto and Chinn wanted Smith’s 2022 trip to Las Vegas to be a joyous occasion for the centenarian.
The Southwest staffers printed out certificates to have the agents greet her as she passed through the airport in San Francisco.